Mobile / App
Your 8900 bdt account connects to Rocket, Upay and Bank Transfer — the three payment rails we have configured for Bangladesh. Open the banking section from your account menu to see the deposit and withdrawal options available in your region.
We have set up the deposit counter so that Rocket, Upay and Bank Transfer all appear as selectable routes the moment you open it. Pick the one that matches your wallet or bank, enter the amount shown as acceptable in the field, and confirm. The balance update shows in your account area once the transfer is processed on the payment side.
Log in and tap the banking icon in your account menu. The deposit counter opens with your available payment routes listed.
Select the rail that matches your wallet or bank account. Each option shows the fields required for that specific method.
Type the amount within the range shown in the field. Review the summary screen and confirm. Do not close the app before the confirmation screen appears.
Once the payment is processed on the wallet or bank side, your 8900 bdt balance updates. Open the account area to verify the new amount.
To move money from your account balance back to your wallet or bank, open the withdrawal section from the same banking menu you used for deposits. We ask you to confirm the destination — your registered Rocket number, Upay account or Bank Transfer details — before the request is submitted. This confirmation step exists so that funds go only to the account you originally verified with us.
From your account menu, select withdrawals. Your registered payout methods — Rocket, Upay or Bank Transfer — appear as destination options.
Select the method and verify the registered number or bank details shown. This step confirms the funds go to the correct account only.
Enter a withdrawal amount within the range displayed in the field. Submit the request and do not navigate away until the confirmation reference appears.
Your transaction history shows the withdrawal as pending, then updates when the payment provider completes the transfer on their end.
When your account area shows a verification prompt, follow only the fields and instructions displayed there — the form itself tells you exactly what is needed at that stage. We do not request documents through chat or email; any identity check happens inside the secure account section only. If a field asks for a phone number, use the same number registered to your Rocket or Upay wallet so the two accounts match. If a field asks for a document, upload only what the form specifies — do not send extras unprompted. Verification status shows in your account profile once the review is complete.
The verification form in your account area lists exactly what we need. Fill each field as labelled and do not skip optional steps that apply to your situation.
Where a phone number is requested, enter the number tied to your Rocket or Upay account. Mismatched numbers are the most common reason a check stalls.
Submit the document type the form specifies. Sending additional files not requested in the form does not speed up the review.
Your account profile section shows the current status. If it stays in review longer than expected, contact support with your submission date as reference.
We have configured three payment routes for Bangladesh accounts: Rocket for mobile wallet transfers, Upay for direct wallet-to-account moves, and Bank Transfer for members who prefer to use their bank directly. Each route is available in the banking section of your account. Availability may depend on your region and local law — open the deposit counter to confirm which methods appear for your account.
Transfer from your Rocket mobile wallet directly to your account balance. Use the Rocket number registered to your account when confirming the transaction.
Move funds from your Upay wallet in the deposit counter. Select Upay, enter the amount and follow the confirmation steps shown on screen.
For members who prefer a bank-to-account route, Bank Transfer is available as a deposit and withdrawal option. Follow the account details shown in the counter.
Every deposit and withdrawal you complete through Rocket, Upay or Bank Transfer generates two records: one on the payment provider's side and one in your 8900 bdt transaction history. Keeping both in view lets you spot any difference quickly and gives you the reference details needed if you contact support. The four points below cover what to check and what to keep.
Your wallet or bank generates a transaction ID the moment a transfer is initiated. Note this reference. Your 8900 bdt history shows a matching internal reference — compare the two if a deposit or withdrawal is in question.
Transaction history on your account shows three states: pending, completed and failed. A pending status means the payment provider has not yet confirmed the transfer; completed means the balance has updated; failed means the amount was not moved.
Open the history tab in your account banking section to see a date-ordered list of every transaction. Each row shows the method used — Rocket, Upay or Bank Transfer — the amount and the current status.
Take a screenshot of the wallet confirmation screen and the 8900 bdt history entry for the same transaction. If a dispute arises, support asks for the wallet-side reference number and the date — having both speeds up the review.
Our banking section is accessed only through your verified login. We do not process payments outside the account area, and we do not ask for wallet PINs or bank passwords at any point. If you receive a message claiming to be from us and asking for those details, do not respond — contact support through the published route instead. The safeguards below cover the four areas members ask about most.
Always confirm you are on 8900 bdt before entering account credentials or banking details. The correct domain appears in your browser address bar. Bookmark it after your first login to avoid phishing copies.
We link deposits and withdrawals to the wallet number or bank account you registered. A transfer from an unregistered number will not credit your balance automatically — contact support with the reference to resolve it.
If the account area prompts a verification step before a withdrawal, complete it inside the account section only. We do not ask you to send documents via chat, SMS or email outside the secure account area.
For any transaction you cannot resolve yourself — a deposit not reflected, a withdrawal stuck in pending or a mismatch between wallet and account records — use the support contact published in the Help section of your account.
The questions below come from members who contacted support about deposits, withdrawals and account checks. If your question is not covered here, open a ticket through the Help section in your account.
We support Rocket, Upay and Bank Transfer for Bangladesh accounts. Open the deposit counter from your account menu to see which options are active for your registered region. Availability depends on local law and your eligible area.
Check your Rocket app for a completed transaction confirmation and note the reference number. Then open your 8900 bdt transaction history. If the deposit shows failed or is absent, contact support with the Rocket reference number and the transaction date.
The minimum and maximum amounts for each payment route are displayed in the relevant counter field when you select Rocket, Upay or Bank Transfer. We do not publish a flat figure here because limits can vary — check the field at the time of your transaction.
A pending status means your request has left our system and is waiting on Rocket, Upay or your bank to complete the transfer on their side. If it stays pending past the interval your payment provider advertises, contact support with your withdrawal reference number.
Your account area will show a verification prompt if we need to confirm your identity before processing a withdrawal. Follow only the fields shown there. If no prompt appears, proceed with the withdrawal steps as normal through the banking section.
No. We link your account to the wallet number you registered during setup. Deposits from an unregistered number will not credit automatically, and withdrawals go only to your verified destination. Contact support if you need to update your registered wallet details.